Warranty and Customer Service Technician

Improving the way people live with customer care they can count on.

If you’re seasoned professional in the home building industry who has a way with people and a curiosity for construction, you might be the perfect fit for our Parkwood crew!   

We are looking for a self-motivated Warranty and Customer Service Technician to join our dynamic Edmonton team in a permanent, full-time capacity.

The Parkwood Difference

We offer an inviting work environment and exciting perks to ensure our employees have everything they need to build a difference for themselves. Working at Parkwood means:

  • Competitive salaries and benefits
  • Generous annual time off
  • Personal development and coaching programs
  • Employee Happy Hours and seasonally themed events
  • Building a Difference Day – once per quarter, a team of employees participates in a paid volunteer day at the charity of their choosing

What You’ll Do:

Reporting to the Operations Manager, the Warranty and Customer Service Technician role is accountable for a range of construction and people-focused responsibilities:

The Knowledge

As our new Warranty and Customer Service Technician, you will:

  • Be responsible for ensuring the customer and trade experience with Parkwood is positive and reflects our core values: Collaborative, Engaged, Passionate, Caring, Authentic, Reliable
  • Attend to customer-required appointments throughout the build, including but not limited to the annual check-up and trade days.
  • Provide guidance and information directly to customers regarding the operation, maintenance, and care of their new home.
  • Oversee and participate in the post-possession services and warrantable repairs.
  • Identify recurring warranty items and provide efficient solutions to the team.
  • Use technology effectively to document communications, fixes, purchase orders, and other items in great detail.
  • Have a detailed understanding of how a house performs from construction to finished product.

The Person

As our new Warranty and Customer Service Technician, you will have:

  • The ability and understanding of how to work backwards on how a house should be constructed.
  • Hands-on experience and a willingness to dive in and get involved.
  • A willingness to learn and follow our Parkwood Process.
  • The physical ability to fulfill responsibilities including 90% field work and site visits that require light to high physical exertion, with 10% office work that requires light physical exertion.
  • Exceptional written and oral communication skills.
  • Strong organizational, analytical, and problem-solving skills with an emphasis on attention to details.
  • A self-motivated, dedicated work ethic with excellent interpersonal skills.
  • A demonstrated ability to work independently and take initiative, as well as within a team environment and actively participate in team meetings.
  • Maintain and promote the professional image of Parkwood by providing unmatched, professional, and caring customer service.

The Prerequisites

As our new Warranty and Customer Service Technician, you will have:

  • A clean criminal record
  • A driver’s abstract with a clean driving record
  • A safety-first mindset
  • A curiosity for problem solving

Interested? If so, please submit your resume and cover letter below.

Your submission will be reviewed thoughtfully and carefully; however, only those selected for an interview will be contacted. 

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