Homeowner Care Coordinator

Are you passionate about client care?

At Parkwood, the relationship doesn’t end at possession. We build homes around real lives—fit, function and finishes—and we take the same approach to client care after move-in.

This Warranty & Service role exists to protect trust. When a homeowner reaches out, you help them feel heard, get to the truth fast and coordinate the right fix without drama, delays or guesswork.

About the role

Reporting to the Construction Manager and working closely with our construction team, our Homeowner Care Coordinator is the hub between homeowners, our warranty technician, our trade partners and, when needed, Alberta New Home Warranty (ANHWP).

You’ll triage concerns, set expectations (including what is and isn’t warrantable), coordinate service work and close the loop in a way that leaves homeowners feeling taken care of.

This is client care with a bit of sales muscle: you’re guiding people to a fair outcome, not overpromising.

What you’ll do

• Be the primary contact for homeowners after possession for warranty and service questions
• Triage concerns by phone/email (and sometimes photo/video) to understand what’s happening and what’s needed next
• Coordinate scheduling with our warranty technician and trade partners to resolve items efficiently
• Explain warranty coverage in plain language and set clear expectations on timelines and outcomes
• Follow up until items are completed and closed out properly
• Maintain clean documentation: notes, photos, emails, work orders and outcomes
• Manage escalations professionally, including coordinating with Alberta New Home Warranty (ANHWP) when required
• Share recurring issues and patterns internally so we improve the process over time
• Support warranty administration as needed (POs, budget codes and tracking warranty-related costs)

What we’re looking for

• Strong communication skills: you can build trust, de-escalate conflict and still hold boundaries
• Solid residential construction knowledge (enough to triage and diagnose without being on-site)
• Experience in client care, warranty, construction coordination, restoration, property service or a trade environment
• Highly organized and detail-driven, comfortable managing multiple files and tight timelines
• Good judgment and follow-through: you close loops and don’t let things drift
• Proficient with Microsoft Office (Outlook, Excel, Word) and comfortable learning construction management software
• Reliable, self-motivated and collaborative

Nice to have

• Familiarity with ANHWP and residential construction terminology
• Experience setting expectations on what’s warrantable while keeping the homeowner relationship strong

The Parkwood difference

• Competitive salary and benefits
• Generous annual time off
• Personal development and coaching programs
• Team events and quarterly “Building a Difference Day” (paid volunteer time)

How to apply

To help us get to know you beyond your resume, we ask applicants to complete our TRAITS ASSESSMENT as part of the application. Please email your resume and cover letter, quoting “Homeowner Care Coordinator (Warranty & Service)” in the subject line, to [email protected].

Your submission will be reviewed thoughtfully. Only candidates selected for an interview will be contacted.

Parkwood Homes is proud to be an equal opportunity employer. We are committed to fostering an inclusive, respectful, and diverse workplace.